I recently attended the ChrisMash library event in London. One of the speakers was Andrew Preater from Senate House Libraries who spoke on users' experiences of next-gen catalogues. When deciding on purchasing library technologies, sometimes the user experience can be overshadowed by specifications, cost, or technical issues. Andrew reminds us that library users should be uppermost in our minds when selecting new technology.
Andrew has written a blog post entitled toward ethnographies of the next gen catalogue user which summarises the findings of his research in this field.
Further reading:
ChrisMash presentation
MSc dissertation
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